Shipping Policy
At Shoeszone, we work to provide customers with a smooth and reliable shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery timelines, shipping conditions, and customer responsibilities related to order shipments.
By placing an order through our website, customers acknowledge and agree to the terms outlined below.
Delivery Estimates
Estimated delivery timeframes are provided to help customers understand when orders are expected to arrive.
Delivery estimates are calculated using:
Order processing time
Shipment transit time
Although we aim to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including weather conditions, courier disruptions, customs procedures, or peak shipping periods.
Estimated delivery information may also appear on product pages or during checkout.
Order Processing Cut-Off Time
Orders submitted before 4:00 PM on business days are generally processed the same day.
Orders placed after the cut-off time, on weekends, or during public holidays will typically begin processing on the next working day.
Processing & Handling Time
After successful payment confirmation, orders require preparation before shipment.
Estimated Handling Time:
1–3 Business Days
Processing Days:
4 to 5 Days
During this stage, orders may go through payment verification, packaging, product inspection, and shipment preparation.
Orders are not usually processed on weekends or official holidays.
Approximate Total Delivery Window:
7–10 Business Days
This estimate combines both order handling time and shipping transit time.
Pricing, Currency & Taxes
All product prices displayed on our website are listed in the applicable store currency.
Any required taxes, duties, or additional charges will be calculated during checkout where applicable.
Customers are responsible for providing accurate payment and billing details when placing an order.
Shipping Charges
Shoeszone may offer free standard shipping promotions on selected or qualifying orders.
If expedited or premium shipping options are available, related charges will be shown during checkout before payment confirmation.
Shipping Partners
We work with third-party shipping carriers and logistics providers to deliver customer orders safely and efficiently.
Carrier selection may vary depending on destination, operational requirements, or product availability.
Product Inspection & Shipment Responsibility
All orders are inspected before dispatch to help ensure products are packaged appropriately and shipped in acceptable condition.
Responsibility for delivered orders transfers to the customer once the shipment reaches the delivery address provided during checkout.
Address Accuracy
Customers are responsible for entering complete and accurate shipping details during checkout.
Incorrect or incomplete address information may result in:
Delivery delays
Additional shipping charges
Returned shipments
Failed delivery attempts
Shoeszone is not responsible for shipping issues caused by inaccurate customer-provided information.
Order Cancellation Requests
Customers may request cancellation within approximately 12 hours of placing an order, provided the order has not already entered processing or shipment stages.
Orders that have already been prepared or dispatched may no longer qualify for cancellation.
Tracking Information
Tracking details are usually provided after shipment confirmation.
Please allow approximately 24–48 hours for tracking updates to become visible through the shipping carrier’s system.
Shipping Availability
Shoeszone currently provides shipping services to selected regions based on operational availability.
Shipping availability may change without prior notice depending on logistics conditions and carrier limitations.
Delivery Delays
While we aim to meet estimated delivery schedules, certain situations may cause delays, including:
Weather disruptions
Courier service interruptions
High seasonal demand
Customs or transportation delays
Other unforeseen operational circumstances
Lost or Damaged Packages
If your shipment arrives damaged or appears to be lost during transit, please contact our support team within 48 hours of delivery or expected delivery date.
To assist with investigation, customers should provide:
Order number
Photos (if applicable)
Delivery-related details
Our team will review the issue and work toward an appropriate resolution where applicable.
Contact Information
Business Name: Shoeszone
Business Email: support@shoeszone.shop
Business Address
1196 South Stiles Street, Linden, NJ, United States
Business Hours
Monday – Friday, 09:00 AM – 05:00 PM (GMT -08:00)