Return Policy
At Shoeszone, we aim to provide customers with a clear and straightforward return process. Customers may request a return for eligible items under the conditions outlined below.
Return Timeframe
Customers may request a return within 15 days from the date the order is delivered.
Return requests submitted after the allowed return period may not be accepted.
Return Requirements
To qualify for a return, products must meet the following conditions:
Items must be unused and unworn
Products should be returned in their original condition
Original packaging, tags, and labels should be included where applicable
Customers must provide proof of purchase or order confirmation
Shoeszone reserves the right to decline returns that do not meet these return requirements.
Eligible Return Reasons
Returns may be requested for situations such as:
Damaged or defective products
Incorrect items received
Customer-related reasons such as change of mind or unwanted purchases
All return requests are reviewed and subject to approval by our support team.
Return Shipping Responsibility
Customer-Paid Returns
If a customer requests a return for personal reasons, including change of mind, incorrect size selection, or unwanted purchases, the customer will generally be responsible for the return shipping cost.
Customers are advised to package returned products securely and return them in their original condition.
Restocking Fees
Shoeszone does not currently charge restocking fees for approved returns.
Any approved refund will be processed according to the terms stated in our Refund Policy.
How to Request a Return
To request a return, customers should:
Contact our support team within 15 days of delivery
Provide the order number and reason for the return request
Follow the return instructions provided by our customer support team
Ensure the returned product is packaged securely before shipment
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the item ordered, please contact us within 48 hours after delivery.
To help us review the issue quickly, please provide:
Your order number
Clear photos showing the issue
A brief explanation of the problem
After reviewing the request, Shoeszone may provide a replacement, exchange, or refund where appropriate.
Contact Information
Business Name: Shoeszone
Business Email: support@shoeszone.shop
Business Address
1196 South Stiles Street, Linden, NJ, United States
Business Hours
Monday – Friday, 09:00 AM – 05:00 PM (GMT -08:00)